Delivery and Returns

Subscriptions and diamond packs sold on Kitapz are digital services and content. No physical product is shipped. This page summarises the delivery, cancellation, withdrawal and refund terms; the full terms are in the Distance Sales Agreement and the Pre-Information Form (the Turkish texts are binding).

1. What we sell

• Premium subscription (monthly or yearly): access to premium stories, child profiles according to the plan, and monthly diamonds.
• Diamond packs: a virtual unit used in diamond-based features on the platform. Diamonds cannot be exchanged for cash.

2. Delivery

• There is no physical delivery and no shipping or delivery fee.
• The subscription starts as soon as the payment is approved, and premium content opens immediately on the account that placed the order.
• Diamonds are added to the parent account as soon as the payment is approved.
• The service is used in a web browser with an internet connection.
• If your payment was approved but access did not open or the diamonds did not arrive, contact us. We fix the problem; if it cannot be fixed, the amount paid is refunded.

3. Renewal and cancellation

• The subscription renews automatically for the same period at the end of each period until you cancel it. The renewal fee is charged to your saved card.
• You can cancel at any time, free of charge, on the Subscription Management page. Cancellation stops future charges; access continues until the end of the paid period.
• No partial refund is given for the remaining days of a paid period.

4. Right of withdrawal

Under Article 15(1)(ğ) and (h) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form, to intangible goods delivered instantly, or to services whose performance starts with the consumer's approval before the withdrawal period ends. Before paying, you explicitly agree that the subscription starts and the diamonds are added immediately, so the right of withdrawal cannot be used. This does not prevent you from cancelling the subscription for future periods.

5. When we refund

• You were charged more than once for the same order.
• A renewal was charged after you had cancelled the subscription.
• A payment was taken but the subscription or diamonds could not be delivered because of a technical problem that we could not fix.
• Your rights under Turkish Consumer Protection Law No. 6502 in case of defective performance are reserved.

Diamonds already added to the account cannot be exchanged for cash and are not refunded, except in the cases above.

6. How refunds work

• Write to [email protected] or open a request in the Support Center, with your account email, the order date and the amount.
• We review the request and reply by email.
• An approved refund is made to the card used for the payment, through iyzico, within 14 days at the latest. The time it takes to appear on your statement depends on your bank.

7. Seller

Unvan	Ettuso Danışmanlık ve Teknoloji A.Ş.
Adres	Caferağa Mah., Şakacı Sok., No: 16/1, Kadıköy/İstanbul.
Telefon	+90 216 606 03 88
E-posta	[email protected]
MERSİS No	0381092125100001
Vergi Dairesi / No	Erenköy / 3810921251
İnternet sitesi	https://kitapz.com