Help Center
Have questions? Let us help!
quiz Frequently Asked Questions
What is Kitapz?
expand_more
Kitapz is an interactive story-reading platform built for children. By reading stories you can earn XP, collect badges and level up. Some stories are branching — meaning the story changes based on your choices!
How do I sign up?
expand_more
You can create a free account by clicking the "Sign Up" button in the top right. You can register with your email address and a password. Parental consent is required for users under 13.
I forgot my password, what should I do?
expand_more
Click the "Forgot Password" link on the sign-in page to have a password reset link sent to your email. Check your inbox (and your spam folder too).
How do XP and levels work?
expand_more
You earn XP (experience points) every time you finish a story. You level up every 500 XP. You can earn more XP from harder stories. You can also earn bonus XP by keeping a daily reading streak!
How do I earn badges?
expand_more
Badges are awarded automatically when you complete certain achievements. For example: reading your first story, reaching certain XP levels, building a daily streak, or reading stories across all categories earns you badges.
How do I create a parent account?
expand_more
You can create a parent account by selecting the "Parent Account" option when registering. With a parent account you can track your child's progress, view reading statistics and manage content controls.
What does premium membership offer?
expand_more
With premium membership you can access all premium stories, earn special badges, enjoy an ad-free experience and use special avatars. Premium members also get early access privileges.
Still Need Help?
Our support team is happy to help you.
mail Contact Us